1. INTRODUCTION
1.1 These terms and conditions set out the rules and obligations for accessing and using the website www.OLPHILL88.com and purchasing products from it (hereinafter the "Conditions").

1.2 It is the User's responsibility to read the conditions in force at the time of using the website or concluding the contract, since the conditions may be altered at any time without prior notice.

1.3 The site www.OLPHILL88.com may contain links to other pages, for which reason these conditions will not be applicable to third party sites. For this reason, if the User visits another website, redirected from our website, he/she should read and be governed by the respective Terms and Conditions and Privacy Policy.

2. PERSONAL DATA
2.1 Please read our Privacy Policy carefully, where we explain what personal data is collected and how it is handled. The use of the website www.OLPHILL88.com and the purchase of products through it, presupposes the knowledge, understanding and acceptance of these Terms and Conditions by the User. If you do not agree with all the conditions and the privacy policies, you should not use this site.

3. USER REGISTRATION
3.1. The User, by benefiting from the services of the website, agrees that all information provided is true, current and complete, ensuring that this information will be updated whenever necessary. If any information provided is incorrect, OLPHILL88 is relieved of any contractual obligations.

3.2 The User may revoke his/her registration on the website and his/her data will be deleted, together with the email address and password for access to the area reserved for Users on the pages of the domain www.OLPHILL88.com . For this purpose, the User should submit his/her request via the following email address xxxxxxxx

3.3 The User, when making an order through this website, declares to be over 18 years old and present legal capacity to celebrate contracts.

3.4 If the User does not wish to register, he/she can, at any time, make the desired purchase as a guest, without the need to create a User profile, supplying the essential data to carry out the transaction.

3.5 As a condition of use permitted under these Conditions, the User undertakes not to violate good customs and to respect any and all legal provisions, making a correct and appropriate use of the website, in strict compliance with these conditions which the User has read, understood and accepted in full and without any reservations.

4. CONCLUSION OF THE CONTRACT
4.1 To order at www.OLPHILL88.com , it is necessary that the User has an email account and that his browser is configured to accept cookies and pop-ups, which will allow him to enjoy all the navigation conditions of the online store.

4.2. By placing your order, you are entering into a purchase contract with OLPHILL88 (hereinafter the "Contract") and accepting its terms and conditions of purchase and privacy policy.

4.3 After you place your order, you will receive an email order confirmation and payment method instructions.

4.4 After payment, your order will be delivered by the logistics operator to the delivery address indicated in the purchase process and with the respective detailed invoice.

5. PRODUCT AVAILABILITY
5.1 All orders for products will be subject to availability. In this sense, if any difficulty occurs regarding the supply of products or if there are no products in stock, we will immediately inform you of the unavailability and we will refund any amount paid by you within 30 days.

5.2 The items displayed on this website are available for delivery worldwide.

6. PRICE
6.1 The price of each product will be as set out at all times on our website. Prices do not include shipping costs, which will be added to the total amount due at checkout.

6.2 All purchases made through this website are subject to the Value Added Tax (VAT) rate in force in Portugal.

6.3 In the event that we detect an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order with the correct price or cancel it. If we are unable to contact you, the order will be canceled and you will be refunded the full amount paid. If there is an error in the price of the products ordered, OLPHILL88 or the User may, until the order is dispatched, cancel the order.

6.4 The prices of the products displayed on the website are subject to change. We reserve the right to change prices without notice, and the prices displayed at the time of purchase are those applied to that purchase. These possible changes will not affect orders for which we have already sent an Order Confirmation.

6.5. All prices are quoted in Euros (€). Please note that changing the country of delivery may have an influence on prices due to different transport costs. Customs costs relating to the country of delivery of the order will be borne by the customer.

6.6- If your bank account is in another currency, the exchange rate applied to debit your bank account will be automatically determined by the bank/paypal and not by OLPHILL88 .

7- PAYMENT METHODS
7.1 When completing an order, the User has the following payment methods available: Paypal, Bank Transfer and Credit Cards (Visa, Mastercard, American Express, Affinity Card) through the payment provider Stripe.

7.2 No other method of payment other than those mentioned in the previous point will be accepted. You should not attempt to pay by any means other than the payment methods specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may result.

8- SHIPPING COSTS
8.1 All orders will have an associated shipping cost. For Europe and the rest of the world, orders may be subject to customs charges, depending on the country of delivery.

9- DELIVERY
9.1 Without prejudice to the provisions of paragraph 5, regarding the availability of products, and unless extraordinary circumstances occur, we will try to deliver your order within an estimated period of 3-5 working days for Portugal and Spain, and 7-10 days for other countries of the European Union or other Continent, after receipt of payment.

9.2 Notwithstanding the provisions of the preceding paragraph, delays may occur for reasons beyond our control. If delivery cannot be made on the scheduled date, we shall inform you of this circumstance and you may exercise your rights under applicable law.

9.3 Deliveries are made Monday through Friday (business days) only. OLPHILL88 has partnered with MRW for shipments within Portugal and Spain, and with CTT for shipments to other Members of the European Union or to another continent.

9.4 All items are delivered in secure packaging. If you detect external damage on the packaging of the product, you should report this defect to the carrier at the time of delivery, also making reference to this damage in the proof of delivery. You should also contact our customer support at the following e-mail address: xxxxxxx .

9.5 Delivery is considered to have taken place upon signature of the delivery receipt at the agreed address.

10- EXCHANGE AND RETURN POLICY
10.1 Right to free contract resolution

10.1.1 In accordance with legally established consumer rights, the customer has the right to terminate the contract within 14 days after the conclusion without giving any reason, according to Decree-Law No. 24/2014.

10.1.2 To exercise the free right of contract resolution, the customer may, before the contract resolution period expires, contact us via email xxxxxx or social networks (nstagram). Free termination model.

10.1.3 If you terminate the Contract, we will refund the amount paid for the products, except for shipping and delivery costs. This refund will be via the same form as you used for the original transaction, and you will not be charged for additional fees.

10.1.4 We may, however, withhold the refund until we receive the products back, and after review and confirmation of the condition of the order.

10.1.5 The state of conservation of the products will only be validated by the following:

(a) The product(s) have not been used;

b) The product(s) maintain their original characteristics;

c) The product(s) are complete. All the material that accompanies the orders must be returned.

10.1.6. Upon return, the respective products must be returned in the same packaging received, with a printout of the invoice.

If you have any questions, please contact us through our email xxxxxxxx
or social networks (Instagram).

11. DEFECTIVE PRODUCTS
11.1 In cases where you consider that, at the time of delivery, the product does not correspond to what is stated in the conditions of sale, you have two legally established months to notify us of the situation. You will then be informed of the procedure to be followed.

11.2 As legally established, the customer may, alternatively to the resolution of the contract, opt for the replacement of the respective product.

11.3 The replacement of the product or refund of the price should occur as soon as possible and, in any case, within 30 days.

11.4 The amount paid for products returned for any damage or defect will be refunded in full.

11.5 The return must be made by the same means of payment that was used to pay for the purchase.

12. EXCHANGE OF ARTICLES
12.1 If the article purchased by the customer does not correspond to the appropriate size, the customer has the possibility to request a size exchange, bearing the associated costs of delivery of the new article, even if returning the original article.

12.2 Request the size or model exchange through the previously mentioned email ( xxxxxxxx ).

12.3 The deadline for product exchange is 14 days from the day of delivery, according to Decree-Law 24/2014.

12.4. important to realize that if after 14 days from the date of request for exchange of size or model, the original article has not been delivered, we reserve the right to charge the customer the costs related to the new order generated.

12.5 For the purposes of the preceding paragraph, the Customer may request a size change by sending the product by mail to the address that will be presented to you by email.

12.6 Shipping costs will only be borne by us in the event of a defective or incorrect product. In all other cases, shipping costs will be borne by the Customer.

12.7 The article must be returned using or including the original packaging. It must also include all product instructions, labels, documents and packaging.

12.8 We reserve the right to examine the product and to refuse the exchange if it is made after the deadline established for this purpose and/or the articles are not in the same conditions in which they were received by the Customer.

13. COMPLAINTS
With a view to the objective of continuous improvement of the services provided, we seek to attend to and resolve any complaints you may have. To this end, you may send your comments and complaints by e-mail: xxxxxx
or by filing a Complaint through the Online Complaint Book: www.livroreclamacoes.pt

14. ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is the possibility available to all consumers to appeal to and official entities that can assist them in resolving or guiding any dispute. The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm? event = main.home.chooseLanguage

Customers who are defined as consumers by Law 144/2015 and who have entered into contracts of sale and / or provision of services have the right to use official entities to assist them in resolving any dispute regarding such contracts, without prejudice to the use of judicial courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of September 8, are available on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you can also consult Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called "ODR Platform - Online Dispute Resolution / RLL", created by the EU.

In any case, you can contact one of the centers designated below.

Alternative Dispute Resolution Entities
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt/enz